JIM has no customer service! - ****** PARCELS -POOR SERVICE- These people have no morrels!

<p> EMS parcel of mine arrived in South Africa 11/04 16 - 2 Months later still NO delivery.</p> <p>A long battle week after week after week i finally get a reply from a lady called Tabisa Mvandaba (customer service department) - i get told "Kindly note the item was received back to our office"</p> <p>How does one understand this email? obiviously the item is there for collection?</p> <p>I go to the mail centre and after waiting 1.5 hours i get told the item is not there , they cannot find it!</p> <p> </p> <p>Why was Tabisa Mvandaba NOT more elaborate in the email? what kind of "customer service" is this?</p> <p> </p> <p>2 Months later and this pathetic person and company cannot reply to my emails and cannot provide an explanation for the whereabouts of my parcel!</p> <p> </p> <p>After explaining to this incompentant person "customer services" that i need a letter confirming that the parcel is deemed lost/****** so i can claim from insurence i get no reply week after week after week! and yet another week gone by and i cannot yet claim because i need this letter!</p> <p> </p> <p>Why is customer service so poor?</p> <p> </p> <p>Why do you have an email if its not going to be used?</p> <p> </p> <p>Why do you have a phone if it never gets answered?</p> <p> </p> <p>WAKE UP PLEASE!!!!</p> <p> </p> <p>Hire compentant and educated people for these positions!</p> <p> </p> <p>GET BACK TO YOUR CUSTOMERS ....its all we ASK!</p> <p> </p>