JHB INT MAIL CENTRE (HUB), To Customs

i have been trying to get my Parcel through customs since 2017/08/02. i have been calling all the phone numbers that i can get but it all just rings. Have spoken to Temba at the post office and his trying to help me, but we are just not getting any feedback or assistance. Ill i want to know is when will it be cleared or must i go to the airport to fetch it myself.