JHB Int Mail Center do not despatch orders

I am trying now for 3 days to call your contact centre with no success. It does not matter what time of day you phone - you only get a voice mail and then the phone eventual dies. I was notified that my package arrived at you offices on the 21 of January - yet this is still not despatch nor can I find anyone to advise where in the process this package are.<br> <br> Please I paid a lot of money for this package and would really like to know where it is and when it will be dispatch