Its not Sapos fault

After sending the relevant info as per the response from Sapo.. nothing has been done from their side regarding my query. The track & trace program is still only showing that the parcel was sent back, I followed up with the Ranpark Ridge branch and hey there is the returned parcel. No notice sent out ... that's normal. Asked for it to be sent back to Silverlakes and guess what you have to pay again for Sapo's inefficiency. Even after trying to explain that I can supply proof that Silverlakes had the parcel the entire time and my client had tried to collect it as well as my complaints on hello peter and to Sapo where before the parcel was returned ... it fell on deaf ears and the answer is pay again. Sapo your service is impeccable . What know? Do I have to pay again for what you where originally paid to do. Its not rocket science, I pay you and you deliver the parcel.