Item still held at customs

My item has been at JIMC from the 02/06/2015 and I forwarded all the necessary documentation (proof of payment and purchase order/invoice) to [Email Removed] to enable them to perform an assessment and only to receive an email from Shadi at customers services on 29/06/2015 saying that the item has not yet arrived in SA whereas according to the information below the item has been in SA from the 02/06/2015. <br> <br> Tracking number Origin Destination Status<br> RL***IE IRELAND SOUTH AFRICA On route<br> <br> Local date/time Activity Location<br> <br> 5/26/2015 4:39 PM Posting/Collection FINGLAS<br> <br> 5/27/2015 5:05 AM Departure from outward office of exchange DUBLIN DEL<br> <br> 6/2/2015 6:26 PM Arrival at inward office of exchange JIMC A<br> <br> 6/20/2015 8:11 AM Held by customs JIMC A<br> <br> <br> <br> <br> <br> <br> <br> <br>