Item returned from Customs JIMC A

My Order from the UK arrived at JIMC A on the 8th Feb 2019 and status has been "Item returned from Customs" from the 21st of Feb 2019. I have tried calling customer service and the calls are never answered. Sent numerous emails as well and only get an automated replies. the website on the auto reply is not even working emssouthafrica.co.za ,same as the one on the voice prompt when calling ems.sapo.co.za . I cannot get hold of anyone to give me an update. The service is very poor and none of the methods "available" for communication actually work. everything takes ridiculously long and it seems no one has had a good experience when using this service as you have no good reviews on this platform..

Very upset customer