Item remains ' Incoming International' since 7 June 2017

An international item that I tracked remains with the status incoming international since 7 june 2017. I emailed customer services, asked at my local post office, filled in an inquiry form and even emailed the CEO. To this day I still haven't received my item or a response from anyone at JIMC or the CEO . One person from customer services escalated my query to JIMC, but apart from that I have received no assistance. I