JN
Jude N

1 reviews | Active since Mar 2015

17 Mar 2015, 08:31

It's 3-months my parcel is still at WITSPOS (HUB)

Item-Number: RJ-010-511-202-ZA <br> <br> Am just wondering what might have happened to my parcel i posted and the tracking system shows that it was last scanned on 17th - December - 2014. <br> <br> But has NEVER BEEN DELIVERED to its destination.<br> I have tried to follow up this issue on several occasions without sucess. They only keep on telling me to be patient BUT 3-months is a long time waiting for parcel delivery. I have sent emails several times to Post Office BUT no response....i've called them many times...they fail 2 help me. WHAT MUST I REALLY DO??? <br> <br> Item Number: RJ-010-511-202-ZA was last scanned on: 2014-Dec-17.<br> Location last scanned: WITSPOS (HUB)<br> Currently has status of: In transit

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Replies (1)
SA Post Office
SA Post Office's reply19 Mar 2015, 11:24
Official
Hello kelly2015,

Thank you for your comment.

The above mentioned register was last scanned at Witspos on 17/12/14 and have no further track records in it.
Kindly visit the branch of origin and complete an enquiry form (CN08 form) as per the Universal Postal Union Regulator for an urgent investigation to be conducted.

Please accept our apologies for the incident and the inconvenience suffered as a result.


Regards,
Customer Service