Is there even ONE call centre agent?? USELESS. PATHETIC.

Is there really even one call centre agent?? As I type this, I have been on hold for more than 30 minutes and the recording, which conveniently started with "we are receiving high call volumes", keeps repeating the ridiculous idea the "your call is important to us" and "Kinly visit our website" (Where do they think I got this call centre number from?????) and "alternatively email us on blah-blah-blah". If HelloPeter reviews are anything to go by, then I can forget ever getting a reply to an email. My time on hold is now 32:44. I am convinced that there isn't even one agent manning this service. I would like a reply, telling me how many call centre agents there are and how many calls are received on an hourly basis. I have never called a call centre where an agent hasn't become available in less than 5 minutes. This is a disgrace. Please also call me back so I can finally communicate my query and get an answer. So, I need two things; - Answers to "how many call centre agents vs how many calls per hour?" - Someone to call me so that I don't have to pay a fortune listening to some BS recording thanking me for my patience. I am not patient, but as a South African I am being held ransom with PATHETIC NON-EXISTING SERVICE. I await your reply AND call. My call is now standing at 36:34 with the same useless recording recycling. What a joke. I was determined to wait it out, but I guess the joke is on me.