Is SAPO lying to us?

I mailed a parcel to the USA on December 12, 2014. I have phoned SAPO's Customer Service on more than one occasion and was told that the parcel left South Africa on January 8, 2015. It has been a month and up until now, United States Postal Services has no knowledge of the parcel.<br> <br> I emailed Customer Services through their web-site on January 30, 2015 and got no reply. On February 2, 2015, I emailed them again - this time from my own mailbox. I asked some very specific questions and received such a poor answer from Francinah Madzivhani that it prompted me to reply and insist on the answers I was looking for.<br> <br> Up until the present, I have heard nothing further from anybody at Customer Service..<br> <br> Has the backlog been worked off? I don't think so. Are they lying to us concerning delivery time for parcels? Most definitely. <br> <br> I am trying to make a meagre living selling items world-wide and my business is suffering gravely. I am not asking for miracles. I am only asking them to do their jobs and deliver on their promises.<br> <br> If not for Hello Peter, where else could we turn to?<br>