Is My Call Really Important To You ?

I have been trying to 'track and trace' a parcel from the UK which arrived in SA on the 19 December 2015 and now seems to have 'disappeared'.<br> RU***GB<br> I have been 'on hold' at the Call Centre for 46+ minutes listening to 'your call is important to us...<br> please be patient'.<br> Sorry SA Post Office but I have run out of patience with you.<br> Your Customer Service stinks .<br> When are you going to actually 'get your act together' and offer a decent service to the SA public ?<br> Enough is enough.<br> This ******* service has been going on for at least the past 5 years !