AB
Andrew B
1 reviews | Active since Apr 2015
15 Apr 2015, 00:07
International parcel stuck at JIMC
I have been waiting for a parcel from Maastricht University in the Netherlands since March. It was scanned at JIMC on the 31st of of March and now just has the status \To customs". The parcel should be delivered to my University in Cape Town and should thus be sent to Cape Mail Hub. This delay is seriously impacting my masters research. I have tried getting hold of every possible SAPO customer service without a single reply. This seems to be the only place where the SAPO customer service actually responds. <br> <br> My tracking number is: II***ZA<br> <br> """
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SA Post Office's replyOfficial
15 Apr 2015, 08:03Hello gambitrix,
Thank you for your comment.
II***ZA is still held at customs and has'nt been cleared yet.Kindly note that the process of clearing custom goods clearance will be quiet lengthy as the section is working on clearing the backlog. Please send and invoice through to them on *** if you haven't done so that they can have the document for evaluation.
You are welcome to keep track on your item regularly by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an email to *** .
Our apologies for an extended length of time on the delivery of your item.
Warm regards,
Customer Services
Thank you for your comment.
II***ZA is still held at customs and has'nt been cleared yet.Kindly note that the process of clearing custom goods clearance will be quiet lengthy as the section is working on clearing the backlog. Please send and invoice through to them on *** if you haven't done so that they can have the document for evaluation.
You are welcome to keep track on your item regularly by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an email to *** .
Our apologies for an extended length of time on the delivery of your item.
Warm regards,
Customer Services
SA Post Office's reply15 Apr 2015, 08:03
Official
Hello gambitrix,
Thank you for your comment.
II***ZA is still held at customs and has'nt been cleared yet.Kindly note that the process of clearing custom goods clearance will be quiet lengthy as the section is working on clearing the backlog. Please send and invoice through to them on *** if you haven't done so that they can have the document for evaluation.
You are welcome to keep track on your item regularly by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an email to *** .
Our apologies for an extended length of time on the delivery of your item.
Warm regards,
Customer Services
Thank you for your comment.
II***ZA is still held at customs and has'nt been cleared yet.Kindly note that the process of clearing custom goods clearance will be quiet lengthy as the section is working on clearing the backlog. Please send and invoice through to them on *** if you haven't done so that they can have the document for evaluation.
You are welcome to keep track on your item regularly by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an email to *** .
Our apologies for an extended length of time on the delivery of your item.
Warm regards,
Customer Services