International Parcel stuck at CUSTOMS!!!

Item: SA Post Office
Rating: 2
Author: Tian K

My International parcel was sent from Japan on 16 January 2015. It arrived at SA Customs 13 March 2015. For a week, no response on my e-mails from SAPO Customer Services e-mail, and after holding on for 12 minutes, the call centre just tells me that the parcel is delayed due to backlogs. They don't even know what is going on - according to them, it could take 1-2 months for the parcel to arrive. FROM LOCAL CUSTOMS! So, less than a month from JAPAN to SOUTH AFRICA, but 2 MONTHS from Johannesburg to Pretoria. Wow, well done to \Deliver whatever it takes"!!! Please send me my parcel ASAP: RI***ZA """

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Replies (1)

SA Post Office's replyOfficial

07 Apr 2015, 08:54

Hello tdk777,

Thank you for your comment.

We are truly apologetic for the huge inconvenience we have caused you. The reason your item hasn't been delivered yet is because our customs department is currently experiencing delays with regards to the processing of registered articles and please be informed that your item will be delivered accordingly once the backlog is cleared.
You are welcome to send us an email on *** or *** for any further updates on it.

Once again, our apology for an inconvenience caused.

Thanks and regards,
Customer Service

SA Post Office's reply07 Apr 2015, 08:54

Official