International Parcel Non Delivery

Please can you tell me where my parcels are, the tracking numbers are RI***ZA, RC***HK.<br> <br> RI***ZA was last scanned at customs on 2015-03-04 and since then there has been no movement, when I call the customer services number nobody is of any assistance and nobody is willing to help. I have asked if a strike or go slow is in effect and am told there isn't, I find it impossible that my parcels have not moved or been scanned in the last 2 weeks or more if there is no strike.<br> <br> RC***HK left Hong Kong on 2015-03-12 and it still hasn't been scanned here, it's not possible that a parcel flies around for 2 weeks before it even gets scanned into the country from past experience this has never taken more than 7 days.<br> <br> Do not post the useless tracking information which I can get myself by going to your website, I want proper worthwhile info on where my parcels are and when I can come and collect them because clearly the post office is incapable of delivering on the core service of delivering my mail to me.<br> <br> Regards<br> Shaun Schutte<br> <br>