International Parcel

A parcel was shipped to me internationally on 21 October. This parcel was tracked to JIMC as follows :

Received JIMC (HUB) 2017-11-27 01:47 To Customs JIMC (HUB) 2017-12-09 07:17

Numerous calls were made to ********** 502 almost in a daily basis but there was never a reply, regardless of the time. Emails was my second option. A total of 4 emails were sent to ********** None were rep**** to. Last option was ICASA Consumer Complaints. I called ********** 000 and spoke to a consultant (name withheld for now) on Friday 12 December, who heard my complaint and would email me a form to complete. This has not been received and this morning I cannot get through to that number and have so far tried 5 times. We all know the Post Office is among the top most ineffective companies in this country and it is more than apparent that they seem perfectly content to carry this accolade and do not strive to improve. Nobody has access to Mr Mark Barnes’ email address and head office doesn’t answer their phone either. Hopefully this will help in resolving this matter. Thank you