International Parcel

A product I purchased online was shipped by Deutsche Post in Germany. They confirmed that the parcel reached South Africa on 26/10/2017 - tracking number RX ********** 15DE.

SAPO's online tracking says that the parcel is still on route from Germany which is utter nonsense as the parcel is probably sitting at one of their hubs and has not been processed and captured on their tracking system.

I then sent an email to customer services and this was their response:

Good day the item in question is not yet in SA regards Francinah For future enquires please contact: ********** Website: www.postoffice.co.za

Obviously they just looking at their tracking and they going to say its not in the country if they have not processed the shipment.

A month later and I am still waiting for parcel because of our useless Post Office.