International Parcel

So I have been unlucky enough to order an international parcel and expecting world class service.<br> <br> I have paid a lot of money for fast shipping only to have it deemed useless and a waste by the poor service delivery of the SOUTH AFRICAN POST OFFICE.<br> <br> When will SAPO do something about this appalling service? I now have to ask the sender to resend another order (more costs) in case SAPO lost my parcel in that customs mess. Will this be another fail?<br> <br> I EXPECT SAPO to compensate me for the shipping costs involved!<br> <br> I want a date of delivery!!!!