International Mail reference: RU***GB ****** by Post Office Staff, promised refund was a ploy.

My parcel was sent on 21 June 2017 and beginning of October I went to JIMC Hub after the person I was communicating with Mathapelo Mputhi , literally stopped responding to my emails. Numerous emails were sent to customer service where they used to respond but in the last month they were no longer responding. Tracking information shows some confusing movement which to me are questionable . When I got there I was attended by security personnel who were willing to assist but people inside the office no cooperative at all. after about 2 to 3 hours we were allowed in only to be told the parcel has gone missing and that I will get a refund from post office. I completed forms and sent to Mathapelo. Followed up after a week she is not responding. I think this is unfair practice . Security personnel told us that almost 40% items received there are ******, anyone wishing to buy something online make sure it does not come via post office.That will be the worst frustration, delays up to 5 months if you luck to get your parcel and parcels taken by staff for their own use.