PS
Pieter S
1 reviews | Active since Apr 2009
23 Mar 2015, 10:34
International Mail Centre late
A parcel of mine has been lying in customs for more than a month now, A colleague of mine placed an order a day after my parcel arrived at customs, his parcel was sent and was delivered since. Why is my parcel still in customs, when I try to call the post office their voice prompt just says that all agents are busy, I have been holding the line for more than 10 minutes with no success. When I went to my local post office in Silverton they just say they don't know and call the next customer.
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SA Post Office's replyOfficial
24 Mar 2015, 14:41Hello Angel207,
Thank you for your comment.
Note please that customs is experiencing delays and the process of assessing your item will be lengthy in this instance as the section is working on clearing the backlog. You are welcome to keep track on it by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an e -mail on *** weekly for an further updates on its movement.
We sincerely apologise for the delay and an inconvenience caused.
Regards,
Customer Service
Thank you for your comment.
Note please that customs is experiencing delays and the process of assessing your item will be lengthy in this instance as the section is working on clearing the backlog. You are welcome to keep track on it by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an e -mail on *** weekly for an further updates on its movement.
We sincerely apologise for the delay and an inconvenience caused.
Regards,
Customer Service
SA Post Office's reply24 Mar 2015, 14:41
Official
Hello Angel207,
Thank you for your comment.
Note please that customs is experiencing delays and the process of assessing your item will be lengthy in this instance as the section is working on clearing the backlog. You are welcome to keep track on it by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an e -mail on *** weekly for an further updates on its movement.
We sincerely apologise for the delay and an inconvenience caused.
Regards,
Customer Service
Thank you for your comment.
Note please that customs is experiencing delays and the process of assessing your item will be lengthy in this instance as the section is working on clearing the backlog. You are welcome to keep track on it by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an e -mail on *** weekly for an further updates on its movement.
We sincerely apologise for the delay and an inconvenience caused.
Regards,
Customer Service