Incorrect Process of Payment

I have experienced very bad service from the Post Office at Paardekraal-in Krugersdorp.<br> <br> I made a payment to my municipality of R213 on the12th of Feb-<br> Only to discover in the following month that-that payment was incorrectly processed.<br> <br> I called the Post office on the 7th and asked them to rectify---and spoke to Lerato- who said they'll send head office a mail- with all the relevant particulars to rectify the payment.<br> I told her ill call again the following day-and when I did she wasn't available-and I got appalling service from \Fani\"-whom when I asked him when can i expect feedback-he said \"he doesn't understand why I don't understand that he doesn't know\"?.and this is apparently a \"Manager\"<br> <br> I'm appalled that Fani thinks I don't have a right to get my affairs in order- and as we speak im behind with my payments at City of Joburg for a mistake that is on their part- n I have yet to even get an apology acknowledging their mistake.Its now going for the2nd week-payment stil not done.Spoke to Lerato again this mornin-she says she sent an email through and has yet to get a response?<br> <br> Iv left my details at Paardekraal:<br> <br> Municipality a/c number :***-City of Joburg- <br> "