Incontactable and obstructive

<p>A friend sent an unsolicited gift parcel from Germany several weeks ago. A notice dated 7 September 2016 reached me several weeks later, indicating that customs requires more information about the parcel. None of the five telephonic numbers listed on the letter are answered, the email address indicated returns with a delivery failure message. My friend paid a lot of postage money to send this parcel, and SAPO just can't get it to my post office from Cape Mail, and there is no way to reach them. I don't have time to waste to drive to Cape Mail during their office hours. This is embarassing and unacceptable.</p>