Incompetence Bureau of South Africa

It takes 12 days max for something to arrive from the other side of the world (from when an order is placed) - SAPO and its Jhb hub take 2 months to send it on locally. Tracking of parcels is almost non-existent, one day you may get a response, but for weeks afterwards the website doesn't even load. The people you have to contact rarely respond, if they do it is just to tell you that its sitting in the Jhb hub, they don't know why it hasn't gone out yet.

It almost feels like the people working there treat parcels as their personal wish lists, going through everything and sending on the things they dont want after a few months (they have gotten their unfair share of my cellphone covers over the years) - at which point we miss out on the 60 day "return or refund" policies most suppliers offer or have already said the item never arrived and have gotten a refund (even though the item did get to SA, just not through the incompetence bureau). This makes South Africans look shady on a global scale, where in fact, the only shady people are the ones meant to be handling our parcels.