Incompetancy of SA Post Office

International parcel arrived from US on 27/02/2021. It is impossible to get hold of the South African Post Office. My email to customer service has up to now not been answered. I have phoned to try and track this parcel, first attempt holding on for 48minutes was unsuccessful as they will not answer their phones. Second attempt was also unsuccessful after 30 minutes. They are *********** hiding behind a computer and phone yet they claim your call is important to them- laughable!