Incoming International Packages EXCEPTIONALY SLOW! (or non existent)

Online Track and Trace has not been working for at least two weeks. SA Post Office last issued a statement more than a month ago saying customers should not be concerned. However I am very concerned! What is happening to incoming packages SA Post Office? Surely it's time to get these processed so you can bring in money. Many people use your services to run a business however you clearly don't care. Another reflection of a state owned company?