If you want your parcels quickly, get a time machine and jump 3 months into the future

Awaiting a parcel for almost a month now. Last movement is 12/12/2019 10:55 AM Departure from inward office of exchange JIMC E. I've tried to call customs, JIMC, my local post office and the post office customer care line. A total of 37 calls and not one of them were answered. Why is this so common in SA, that companies get away with terrible don't give damn service. Post office services are paid for by the consumer, we are your customers. I know in other government institutes the employees treat people worse that dirt, like hospitals and home affairs, because those services are free, but we pay for postal service so this shouldn't be acceptable. Please contact me for tracking number.