I have not recieved my parcel!

I need to find my parcel was international/ was delivered over the counter on the 4th of November to S.A WitsPos Hub and still laying there and not recieved it.

I have called numerous times the phone just ring no one is helping me. Track my parcel: RB ********** 60SG Also another parcel Malaysia Pos confirmed the parcel was handed over to S.A parcel: SYLAA ********** 9