Horrible service when inquiring about no delivery

I just got off the phone with a despicable person that made me so upset that I even forgot to get her name. All I wanted to know is why the product I ordered online from New Zealand has been stuck at the Post Office for months and then finally returned to the sender without appropriate measures to contact the recipient???<br> This lady decides to raise her voice at me, telling me that companies don't come to collect the items and so they return it. Well that's what happens when you leave slips with the security downstairs instead of going to the company floor to pass the message! What inefficient processes! I ask about following up with a phone call or SMS - why else would we leave a contact number for delivery???? She then gives me a snarky comment about why would she use her personal phone for this? Does not Post Office not have telephones for customer service calls??? I have been waiting for this package since AUGUST and it's not likely that I will be refunded for the purchase - the Post Office WILL reimburse me for this.<br> <br> I look forward to hearing how they will resolve this matter.