Horrible customer service

Bad customer service. It has the worst customer service ever when it comes to collection of parcel/ packages. The lady who was helping me was very rude, gave 5 old full files. Told me to look for my tracking number on all those files. The manager was not helpful as well because he saw nothing wrong with what that lady did. According to them that’s how things I done. When you come to collect your package, you look for the tracking number yourself.