Horible service

I tried to renew my disk on the 29/03/22 online on the post office website . On the 16/05/22 i requested a refund because i had not received my **** nor was there feedback .I sent all the paperwork to a Precious and today she requests me to resend the form after she had told me last week that my refund was being processed . I escalated it to a Pamela and I am still waiting for feedback .