Hello Peter response disappointing

This is the response:<br> <br> Hello marna89,<br> <br> Thank you for your comment.<br> <br> We are unable to find records with the tracking details provided at this time meaning your items haven't arrived yet in the country.<br> <br> We sincerely apologise for the delay and an inconvenience caused.<br> <br> Regards,<br> Customer Service<br> <br> HOW is it that you can tell me that my packages haven't arrived in the country yet when a universal tracker (17track: Track Global Post) tells me that both have left their origin countries. One on the 7th of March and the other the 14th of March. Unless they just so happened to both disappear in transit.<br> <br> Did you even check the tracking status or did you just guess?<br> <br> Unbelievable service from you people.