1 reviews | Active since Feb 2011
Haven't recieved my package
Over a month ago on the 25/02/2015 I ordered a package from Japan which would of arrived here 2 - 4 weeks if service delivery was running as it should, it is now going on 7 weeks I still have not recieved my parcel and have no tracking number to track the parcel as it was sent via normal post. I had to contact the supplier from which I bought the product to inform them and they were kind enough to give me a refund on the purchase which I find good on there part but feel bad for them as due to the South African Postal service's lack of service a company has lost not only a product but money (which they didn't have to refund mind you). I want to know were the hell my package is??? Why when I have ordered stuff from Japan in the past has it arrived in 4 weeks is this parcel taking forever to get here. THIS IS NOT ACCEPTABLE as I have ordered alot of international stuff in the past but now cannot do so anymore cause I have no idea if and when I will get my products I order. I am now going to be forced to seek alternative ways to recieve my items this outside of using the Post office. This is not how you keep customers.
Thank you for your comment.
Unregistered mail is an unrecorded service and it is subsequently difficult to attribute the reason for non- receipt or delays as we cannot trace such items on our system.It is always advisable to opt for registered mail especially when sending important items as the service allows you to trace your packages from a postage to a delivery point.With the influx of mail articles processed on a daily basis chances of locating unrecorded articles are highly impossible hence the reason to have your mail registered to ensure that your mail is secured.
We have also conducted a search with your name and address and could not find any record. In this instance you may ask the branch manager at your local branch to check if they have any mail listed under your name on their book parcels register or the sender may log an enquiry with the office of origin for investigations provided that the item has exceeded its set delivery time frame
Our apology for an inconvenience caused.
Regards,
Customer Service
Thank you for your comment.
Unregistered mail is an unrecorded service and it is subsequently difficult to attribute the reason for non- receipt or delays as we cannot trace such items on our system.It is always advisable to opt for registered mail especially when sending important items as the service allows you to trace your packages from a postage to a delivery point.With the influx of mail articles processed on a daily basis chances of locating unrecorded articles are highly impossible hence the reason to have your mail registered to ensure that your mail is secured.
We have also conducted a search with your name and address and could not find any record. In this instance you may ask the branch manager at your local branch to check if they have any mail listed under your name on their book parcels register or the sender may log an enquiry with the office of origin for investigations provided that the item has exceeded its set delivery time frame
Our apology for an inconvenience caused.
Regards,
Customer Service