Gravely Disappointed

I have been tracking my parcel since the day it was posted in Frankfurt on 16 April 2021. My parcel has been marked as "Held by Customs" at the JIMC A since 31 March 2021. It is now 9 June 2021.

I have been phoning several numbers, and only received the automated voice recording advising our agents are busy. I emailed them, did not even get a response.

Their website indicates "This site can't be reached"

All I want is my package. I am gravely disappointed.