Germiston Hub has no idea how to do their jobs

Bought a package from overseas.<br> I have been tracking it since I was told it past customs.<br> It arrived at the GERMISTON (HUB) on the 13th and it was cleared on the<br> same day for delivery.<br> Now it is the 18th and and when I track the package it says it<br> is STILL cleared and heading for delivery.<br> When I call the call center (***) they tell me to call ***/75.<br> When I finally get hold of that number they tell me to call ***/7/8/9/10 or ***.<br> I tried today for over 5 hours to get through and not once was it answered.<br> I got a automated voice saying \high call volume and please wait".<br> This repeated 4 times then the line just cuts.<br> <br> I contacted the GERMISTON (HUB) directly and they could not help me because<br> their computers are running slow...<br> Gave my number to the guy on dispatch and he has not called me back to give me any information<br> or even a call to let me know he is still looking into the matter.<br> <br> WHO THE HELL CAN ACTUALLY DO THEIR JOB AND HELP ME?!?!?<br> <br> """