CA
Carl A
1 reviews | Active since Jun 2009
17 Apr 2015, 14:20
Frustrated with poor service
I sent a registered parcel to Canada and checked on the tracking number RJ***ZA only to find it is sitting at the JHB Int mail hub marked as damaged, and no matter how many times I call the phone number ***/6079) I never get to speak to anyone as someone always kills the call when it gets to the top of the queue.<br> <br> 1) What happens now that it is damaged, and<br> 2) Who pays for the repairs to the contents, as it certainly wasnt damaged at the time of posting and the envelope was marked as \Fragile"<br> <br> """
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SA Post Office's replyOfficial
22 Apr 2015, 09:14Hello Alkemac,
Thank you for your comment.
We are truly apologetic that your item has been damaged in transit. In this instance you are required to visit the postal outlet where the package was posted from to log a manual enquiry.The teller on duty will help you fill the enquiry forms and the matter will be referred to Security and Investigations to try and establish the cause of the damage . A copy of your certificate of postage will be required and an investigations will be conducted.
Feedback will be communicated with the branch manager who will then contact you with an update.
Once again, our sincere apology for the damage and an inconvenience caused.
Regards,
Customer Service
Thank you for your comment.
We are truly apologetic that your item has been damaged in transit. In this instance you are required to visit the postal outlet where the package was posted from to log a manual enquiry.The teller on duty will help you fill the enquiry forms and the matter will be referred to Security and Investigations to try and establish the cause of the damage . A copy of your certificate of postage will be required and an investigations will be conducted.
Feedback will be communicated with the branch manager who will then contact you with an update.
Once again, our sincere apology for the damage and an inconvenience caused.
Regards,
Customer Service
SA Post Office's reply22 Apr 2015, 09:14
Official
Hello Alkemac,
Thank you for your comment.
We are truly apologetic that your item has been damaged in transit. In this instance you are required to visit the postal outlet where the package was posted from to log a manual enquiry.The teller on duty will help you fill the enquiry forms and the matter will be referred to Security and Investigations to try and establish the cause of the damage . A copy of your certificate of postage will be required and an investigations will be conducted.
Feedback will be communicated with the branch manager who will then contact you with an update.
Once again, our sincere apology for the damage and an inconvenience caused.
Regards,
Customer Service
Thank you for your comment.
We are truly apologetic that your item has been damaged in transit. In this instance you are required to visit the postal outlet where the package was posted from to log a manual enquiry.The teller on duty will help you fill the enquiry forms and the matter will be referred to Security and Investigations to try and establish the cause of the damage . A copy of your certificate of postage will be required and an investigations will be conducted.
Feedback will be communicated with the branch manager who will then contact you with an update.
Once again, our sincere apology for the damage and an inconvenience caused.
Regards,
Customer Service