Failure to Communicate and provide feedback

<p>I have an international order that has not yet been delivered to me. I have been waiting for more than a month for the parcel to clear customs, and be delivered. The last tracking information shows that the parcel should habve arrived at Johannesburg near on the 6th of May 2017, however, SAPO are unable to trace the shipment. I have sent various emails to them, just to find out where my shipment currently is. SAPO simply do not respond to my email queries. I am awaiting a response from emails that I sent from the 5th of June 2017. They also don't bother responding to social media queries, and simply use a cut and paste response to email the two addresses I have tried contacting, when they actually do respond to anyone. I attempted the call centre once, and never got put through to an agent to discuss my query. I would never ever recommend anyone uses the SAPO "services" for anything. They will keep you uninformed. They will do no effort to try and assist. Shocking service all round.</p>