EXTREMELY TERRIBLE SERVICE (HUB)

<p>I have had items sitting at JIMC since May. Last week I finally received a response on email that my items that my items are waiting to be processed - just yesterday I received a response that my items are not in the HUB?? What the hell is going on, why are calls not being answered???? Why do emails take 2 weeks to be answered, with contradicting information????? Who do we escalate too??? Can somebody there please wake up? if its not too much to as****</p>