Extremely poor service from SAPOMVL

I app**** for 2 motor vehicle licenses in february,both gave errors saying that the vehicles are registerd in another province i made 3 payments as one of the licenses was calculated wrong,i then did a refund claim on the 3 amounts that went off from my bank on the 8th of april,I sent numorous emails,on the 16th of june inwas told tgey will make a follow up, Then after i sent an email again to enquire when the refunds will be made on the 14th of july i got a reply saying "The amount will be refunded soon"i wrote an email again on the 11th of october to find out why it is taking more than 6 months to get the refunds,only to get a reply saying " Your refund is still in progress . It was submitted 7th October 2022" which i cant understand cuase it was sent in on the 8th of april,