Extremely poor and unacceptable service.

On the 8th of January 2022 I ordered a DVD from Amazon.com. They shipped it to me on the 10th of January 2022 with a delivery date between the 1st of February and the 23rd of February. On the 3rd of March I went to the Boksburg East Post Office to enquire if my parcel was there. When they asked for a tracking number I advised them that the seller was in the UK and the Royal Mail does not use tracking numbers. After which they refused to help me any further.

After a very long search on the SA Post Office's website I came across an email address for their Customer Care office. I sent them an email on the 3rd of March 2022. After receiving no response I sent another email on the 7th of March. I finally received a response on the 16th of March with *** advising me that the matter had been escalated.

I finally received a further response on the 30th of March advising me that the matter had been taken up with the area manager. No mention was made of my missing parcel so I sent another email on the 30th of March enquring whether they had been able to trace my parcel. I received an email on the 31st of March asking for: 1) A tracking number 2) Names and surname 3) Delivery address I advised them that I did not have a tracking number as the Royal Mail does not use tracking numbers. I gave them the other information they requested. Since then despite numerous emails to Customer Care I have not had any response from them. This is unacceptable.

On the 21st of March the supplier sent me a replacement item which I have also not received. I have come to the conclusion that SA Post Office employees have ****** my parcels.