EXTREMELY DISAPPOINTING and DISGUSTING SERVICE from SA POST OFFICE !!!

I've become highly disheartened with the level of service (read disservice) I am getting from the SA Post Office.

I've been trying to retrieve a package I've been expecting since February. This is RIDICULOUS !!!

I've used their online tracking search which indicates that my package was delivered to the Benmore branch. On the first of the three occasions that I've been there, I was told their system was offline and that I should return the next day. The next day (2nd attempt), I was told the package had not arrived and that I should return the next week (even though the customer service consultant confirmed via email that my package had been delivered to that branch).

On my last attempt, the counter assistant tried searching for my package manually through their record books - CLEARLY REFLECTING POOR SERVICE CAPABILITY.

I returned to email the customer service consultant, Eugenia Kekana, who then referred the matter to Denise Gouws (not sure of her title) who DID NOT RESPOND.

I then involved ICASA in the matter. ONLY THEN DID the customer service consultant, Promise Buthelezi, jump to email that they would escalate the matter to the Benmore branch. Feedback on this was never forthcoming even after various follow-ups that I made in a return email, in which I included the ICASA correspondent initially involved in the query.

Another major issue is that their phones are NEVER answered...EVER !!!

THIS REFLECTS A CLEAR AND BLATANT DISREGARD FOR CLIENT RELATIONS AND IS A LONG STANDING PATTERN, GIVEN SOME SIMILAR RESPONSES FROM OTHER USERS OF SA POST OFFICE.

SA POST OFFICE IS FILLED WITH HIGHLY *********** PEOPLE !!!