1 reviews | Active since Jun 2015
EXTREMELY Bad Service - Where is my package
Hi,<br> <br> I ordered a pair of shoes online from the USA, and the package was shipped from USA to Cape Town (SA) in April 2015 already.<br> International tracking number is LK***US.<br> <br> It is now 15th June already, (2 months later).... and my package has still not arrived. <br> I have called to the SAPO call centre over 30 times already, but there is never any answer.<br> I finally managed to get through to someone at the post-office, but they were still unable to give me my local SAPO tracking number, and were also unable to tell me where my package is.<br> <br> *** is going on at the Post Office??<br> How can a call centre not answer their calls??<br> How can you not provide me with my local tracking number for my package??<br> How can nobody know where my package is?? <br> What is going on with regard to USA packages coming into SA??<br> <br> Please give me some answers.....<br> I want the local tracking number of my package.<br> I want to know where my package is.<br> I want to know *** is going on at the Post Office, with regards to USA packages coming into SA.
Your comment is noted and kindly be advised that we are unable to find records with the above mentioned custom number on our system. According to the United Postal Union regulations (UPU) the number is not recognised as a tracking label but a custom number as a result such items are not always recorded onto our system as they are not sent as registered but ordinary mail. We conducted a search with your name and managed to pick item II***ZA and II***ZA which have already been collected from our STRANDFONTEIN branch.
In this instance you may ask the branch manager at your local branch to check if they have any listed items under your name on their book parcels register. If the item cannot be located , you may kindly ask the sender to initiate an enquiry with the office of origin so to allow a formal investigation to commence regarding your outstanding package.
Our apology for any inconvenience.
Regards,
Customer Service
Your comment is noted and kindly be advised that we are unable to find records with the above mentioned custom number on our system. According to the United Postal Union regulations (UPU) the number is not recognised as a tracking label but a custom number as a result such items are not always recorded onto our system as they are not sent as registered but ordinary mail. We conducted a search with your name and managed to pick item II***ZA and II***ZA which have already been collected from our STRANDFONTEIN branch.
In this instance you may ask the branch manager at your local branch to check if they have any listed items under your name on their book parcels register. If the item cannot be located , you may kindly ask the sender to initiate an enquiry with the office of origin so to allow a formal investigation to commence regarding your outstanding package.
Our apology for any inconvenience.
Regards,
Customer Service