Extremely bad service

Parcel (Tracking #: RF ********** 64SG / RI ********** 54ZA) stuck with Germiston Hub for almost 2 weeks now (since 30/11/2018). Got no response when tried to phone and absolutely no assistance to find out why it is taking so long. This is unacceptable as I paid a substantial amount of shipping fee to get my parcel delivered in time!!!!!!