Excellent Service

<p>I ordered an item off the online service bidorbuy and the item was sent through the South African Post Office after waiting almost a month and not being able to track the item through the website i downloaded th app and managed to track the item. Only to see it was redirected back to the place from which i ordered it (Capetown). Very upset i phoned the SAPO customer service and must admit i was a bit rude. This is because i was told my address was insuffient and when i asked how as i had ordered many items previously that arrived. The only answer i got was i dont know what happened. I then asked what my options were now and was told well pay extra to send the item back or quite simply go fetch it at the plumstead post office in Cape town. I mean really!! I was then given plumstead post office contact details so i phoned them. After speaking to an incredible woman by the name of Fazline everything got sorted she explained the procedure and said she would send it back my side at no extra cost as the post office in JNB had made the mistake and sent it to Durban as they have a similar area with the same name in Durban. After getting a proper explaination and an incredible amount of help i have renewed faith in the SAPO service. Thank you Fazline for all your assistance and wonderful service it is appreciated i hope through this you are rewarded. If it wasnt for you I'm not sure how i would have sorted this. </p>