EMS shambles
I have been trying to find out what has happened to my package from USA and there in no help from SAPO. The EMS call center puts you onto the IVR queue and drops the call after some time of frustrating waiting for your call to be answered. I have spent a week calling several times a day. Emails are not rep**** to. The Tracking facility on the SAPO EMS site does not work. There seems to be no way to contact SAPO regarding packages using their supp**** contact methods. <br> My tracking number is LC***US. There seems to be some assistance given to people who log complaints on Hellopeter so I am hoping that the SAPO people monitoring these complaints can assist please. Thank you
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SA Post Office's replyOfficial
23 Feb 2015, 14:50Hello lizm,
Thank you for your comment.
The number provided doesn't serve as a tracking number but a customs number and items forwarded under these digits aren't always recorded on our system as the service opted for by sender doesnt include tracking except for when there are duties to be paid for them.
We ran a search with the number provided as well as your name and were unable to find any recorded items listed for you.
Thanks and regards,
Customer Service
Thank you for your comment.
The number provided doesn't serve as a tracking number but a customs number and items forwarded under these digits aren't always recorded on our system as the service opted for by sender doesnt include tracking except for when there are duties to be paid for them.
We ran a search with the number provided as well as your name and were unable to find any recorded items listed for you.
Thanks and regards,
Customer Service
SA Post Office's reply23 Feb 2015, 14:50
Official
Hello lizm,
Thank you for your comment.
The number provided doesn't serve as a tracking number but a customs number and items forwarded under these digits aren't always recorded on our system as the service opted for by sender doesnt include tracking except for when there are duties to be paid for them.
We ran a search with the number provided as well as your name and were unable to find any recorded items listed for you.
Thanks and regards,
Customer Service
Thank you for your comment.
The number provided doesn't serve as a tracking number but a customs number and items forwarded under these digits aren't always recorded on our system as the service opted for by sender doesnt include tracking except for when there are duties to be paid for them.
We ran a search with the number provided as well as your name and were unable to find any recorded items listed for you.
Thanks and regards,
Customer Service