EMS Parcel Stuck For 9 Days In Sort Facility

My business sent this parcel, tracked, from Cape Town to USA on 23/9/15. <br> <br> So far, 9 days later, it is still stuck in the Cape Town sort facility. <br> <br> Parcel tracking number EE***ZA.<br> <br> September 25, 2015 , 9:02 pm<br> Processed Through Sort Facility<br> CAPETOWN A AIRPRIORITY MAIL LETT, SOUTH AFRICA<br> <br> Please can you: 1. Advise why this has happened. 2. When the parcel will be released. 3. The address of the sort facility in Cape Town where the parcel is located.