EE***ZA Cape Mail

I am totally frustrated my international parcel has been 4 months stuck at the post office I went to Cape Mail they told me the parcel is in their Johannesburg office. The Manager told me they just sent parcel not knowing that there were no flights going out. I am beyond disgusted on how even though they not working there was little to nothing that they could do to call their Johannesburg office instead I was cc in a email that was it I am still waiting there was valuable items going to my daughter and my mother , I just want my money and my clothes back at this point I will seek legal advise too.