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Fuwaad A
1 reviews | Active since Jan 2018
24 Jan 2018, 12:48
Does anyone actually work here
I order a parcel from China on 21 November 2017, the international tracker states that the parcel arrived and was handed over to South African Customs on 8 December 2017. I take this to mean that the parcel took exactly 17 days to arrive into the country.Today is the 24th January 2018 and I am yet to receive my parcel.I contacted the Domerton Post Office (where my parcels usually get routed to) on Friday 19 January 2018 and was told "there is no way to track your parcel , you must just wait until we send you a pick up slip." I then called the customer care line on Monday 22 January 2018 and was on hold for 1hr13min constantly being told by the prompter "we are experiencing high call volumes" which is possibly the biggest lie we are told as consumers! After eventually giving up I sent an email to ********** to which I received a reply that my issue would be attended to in 4 working days!!! I tried calling AGAIN today , and lo and behold I held for another 1hr before giving up! This is ridiculous ! You have a customer service line that NOBODY ANSWERS! Your staff are not helpful at all! Perhaps I will receive my parcel in time for Christmas 2018!!!!
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Fuwaad A's updateReviewer Update
01 Feb 2018, 19:34And still I wait ... Still I cannot reach any of their "customer service agents" ... Still they "will endeavour to answer your call" .. Still they are "experiencing high call volumes" .. something seriously needs to be done! Surely there's a higher authority that we as consumers can go to?
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Fuwaad A's update01 Feb 2018, 19:34
Reviewer Update
And still I wait ... Still I cannot reach any of their "customer service agents" ... Still they "will endeavour to answer your call" .. Still they are "experiencing high call volumes" .. something seriously needs to be done! Surely there's a higher authority that we as consumers can go to?