Disgusting service from Johannesburg International Mail Centre

I have never been so disoriented by lack of service from a government institution that's supposed to play a very big role in connecting the country with the international market. The Johannesburg International Mail Centre is the worst of the lot, people are literally crying tears that they never receive their imported goods, the phones don't get answered and same applies with emails. You'd swear that this organisation doesn't even exist. I for one have had an imported package scanned and sent to my local post office, nothing of this sort has happened. No feedback, no correspondence, no updates. Some people have actually advised me to forget about my parcel as it's possible it might have gone missing/****** because of the crime that goes on in there.