Disgusting service & attitude

SA Post Office NEVER respond to hello Peter complaints. I assume the volume is to much. A shipment that was sent to me ....on a couple of days....a MONTH ago, had no notification. When I ask the assistant at Hibiscus Post Office branch, in Hibiscus Mall to please explain to me what is the problem, (well okay for the record time is not a factor or speed to serve the public!!) She took 5minutes and then said, someone at Margate Branch don't do there job!!?? I went to Margate Post Office and they say Hibiscus agency don't do their job. Please...I suggest whoever is not doing their job, fire them. They are *****ing us, the taxpayer s time and money. If you cannot do the job-move out move on! I was standing for 15min in line -we were 10+ customers, intact this SLOW SERVICE IS WELL-KNOWN FACT, couple of people just turned around and walked out as the line don't get going. There was only the SLOW-GO lady, then the other grey-hair lady decided to appear from somewhere....WHY IS SHE NOT ON A COUNTER TO SERVE AND GRT THE LINE SHORTER??!! Anyway she said I must go around the line....so she can explain why it takes a month!!! From the parcel arrived at their branch TILL THE CLIENT -WHIS RESPONSIBILITY IT IS TO FIND A TRACKING NUMBER AND CHECK EVER WEEK, DID THE PARCEL ARRIVE OR NOT.....good grief!!! I told frankly, I am not in the least interested.....sort your system out on who is not doing their job and get rid of them. We pay for a SERVICE, advertised that does not exist. Really people....SA POST OFFICE...shape up or get lost. Your service sucks and we pay for it. Stop accusing colleagues and start doing your job.