Disgusting service at Eerste River Post Office

My niece spent two days at Eeratw River Post Office waiting to be assisted, today she has been there since 6:30 am and just before 16:00 ahw waa turned away the service is so slow and yes we understand with the Covid regulations, but from 6:30 until 16:00 and to be turned away is disgraceful and I feel that there are so many people who also feel the same way and there is a supposed system in place but there is no order and we must keep going back and forth what about ill and elderly people. Is it because of the area we ate un that the service is so pathetic?