Disgusting service and Missing parcels

They lucky i cant leave 0 Stars because tha'ts what i want to do.

I ordered something from China in March 2018, a few weeks later i got part of that order and then when i went to go ask where the rest of it was i got snotty comments and i must wait for the slip to be delivered. Then in July i get another part of that order. still missing the last part but i must "just wait".

Then i ordered from China again in June. since then i have been tracking my orders through the original courier, 4 out of the 5 items have been delivered to JIMC A sorting center, 2 have apparently departed from there yet i have not received anything and its been a month since they have "left" the sorting center.

I then go to my local post office where the parcels are meant to be delivered. I kindly ask if they can look on the system for anything under my name, as this is the way i used to be able to look and receive items, but now the system has changed to having to first get an sms with a list number and if i don't have a list number they wont look. Now i find this truly irritating. Are they threatened to be fired if they look without a list number? Or has the work ethic in the post office gotten worse then home affairs?

I have sent many emails over the last 5 weeks to the apparent "Customer Service" email, as well as the Queries email where i get an aotumated response saying someone will be in contact with me within 48 hours. For 5 weeks, not one email has been responded to and i find this truly disgusting!

Where are my parcels going once they go to the JIMC??